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Game of the Month Nonavailability

Nonavailability

Indisponibilidade_-_non_availabilityIn this game, the player is able to influence things in her favor by managing agendas so that she is always unavailable to the people who have a different perspective. People win this game when they don’t have to take other perspectives into account because they successfully avoided those individuals who might voice such perspectives.
Example: A passionate country manager of Italy had a radical idea with regard to where he wanted to take the Italian business; however, it would require a serious reorganization, the firing of some key people, and some financial support. The regional head did not want to have to say no to the proposal (if he did so, it would be difficult to hold the country manager accountable), but somehow was never available long enough to finish the conversation, and by the time the budget cycle came around, nothing was decided, and no one ever addressed the radical idea.


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Games of the Month

Token Involvement

To play Token Involvement, a manager conducts opinion surveys, focus group, or involvement meetings to communicate that "your opinion matters", but these activities are done only to make people feel involved rather than actually to involve them. The real intention is just to get rid of the complaints and for managers to show their management that they´re doing the "right" thing-involving their people in the decision-making process. The same game is played when leaders involve their direct reports supercially, soliciting their views on department strategy but relying exclusively on their views on department strategy but relying exclusively on thei own view. Cynicism becomes employees´ultimate response to this game, and they lose respect for management. Perhaps evens worse, when management really needs employees to be committed and contribuing to a major project, they have great difficulty securing this involvement.

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Praise for Games at Work

jacopoA terrific read not only for senior leaders and executives but also for employees seeking growth in complex organizations. Goldstein and Read dissect the interpersonal dynamics that affect a company’s performance, provide a framework to understand the games that are commonly played in businesses around the world, and offer practical tools to correct these behaviors and improve the organization’s effectiveness.

Jacopo Bracco Executive Vice President DIRECTV Latin America

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